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Property Management Company Marketing Plan

Property management is a service customers hope never to think about, which is why they notice it the moment a rent payment is late or a pipe leaks. That makes it an unusual trade to market, because landlords rarely browse for a manager and mostly search when something has changed, such as a tenant giving notice, a bad experience with an agent or a move abroad. They compare several websites before they ring, and what they want to see is not a promise about rent, which no honest manager can make, but a clear account of how rent, repairs and records are handled. The rules for landlords differ by country, state and city, so a manager who explains them plainly earns trust before the phone rings. Owners stay for years, so one signed landlord keeps paying for the work, and a good plan leans on reviews and referrals as much as on searches.

Free · about a minute · with the searches your customers make

Keyhold Property Management is a made-up company with a small budget and one aim: more phone calls from landlords. Its 90-day plan lists the searches landlords make, the owners it hopes to reach, the channels to work on in order and the pages the website needs. Each month then gets its own actions, along with content ideas, a budget split and a short list of numbers to watch. Your own plan takes about a minute to make, using the searches your own customers type.

What a marketing plan for a property management company should cover

  1. Market the moments when landlords change manager

    Owners search when a tenant gives notice, a repair drags on, a rule changes or they are about to move away. Write pages and posts for those moments, such as what to do in the days after a tenant gives notice. A landlord reading about their exact situation is already close to ringing.

  2. Be plain about fees before they ask

    Fees are the first thing landlords compare, and unexpected extras are a common reason owners leave a manager. Explain what the fee covers and what costs extra, in words, and let the call settle the amounts. Openness at this stage saves awkward conversations later.

  3. Build referrals with the advisers landlords trust

    Accountants, lawyers, mortgage advisers and builders are asked for a name before anyone searches online. Give each a one-page summary of how you work and tell them plainly what you will and will not take on. A referral from a trusted adviser arrives with the trust already built.

  4. Sell the process, never the rent

    No manager can promise a rent level or a tenant by a set date, and owners are wary of anyone who does. Show how you advertise a home, check applicants and report back, and let reviews speak for the results. A sample statement on the website, with the details blanked, shows owners what they will receive.

Sample

Keyhold Property Management is a made-up property management company. Its plan shows what a 90-day marketing plan for a property management company covers: the searches its customers make, the channels in order and the work month by month. Yours is made for your own business, town and budget.

90-day online marketing plan

Keyhold Property Management

Keyhold Property Management will turn landlords' searches into phone calls by showing up clearly on Google, being plain about what management covers and looking visibly careful with other people's homes.

More calls and enquiries · Under 100 US dollars a month

Your three priorities

  1. Claim your Google Business Profile and fill it in with services, service area and phone number, because a landlord searching for a manager nearby usually rings the company that looks most established.

  2. Build a website with a page for each service and a plain explanation of what the management fee covers, so landlords comparing managers find answers and a call button before they decide who to ring.

  3. Get introduced by the accountants, lawyers, mortgage advisers and builders that landlords already ask for advice, and ask each landlord you look after for a review that mentions how repairs and communication were handled.

What your customers search for

Search on GoogleSearches a month
“property management company”not measured
“property manager near me”not measured
“rental property management”not measured
“letting agent for landlords”not measured
“tenant find service”not measured
“rent collection service”not measured
“property management fees”not measured
“overseas landlord property manager”not measured

Searches a month in United States, from Google's own search suggestions, shown as a range.

Your customers

Landlords new to letting

What they need: Someone to explain the rules, find a tenant and handle the paperwork for a home they inherited, moved out of or kept when they relocated.

Where they look: Google searches for property management and letting agents, and recommendations from accountants, lawyers and mortgage advisers.

Landlords living abroad or far away

What they need: A local manager who can inspect the home, arrange repairs and send clear statements across time zones, with quick answers by message.

Where they look: Searches about managing a rental from overseas, expat groups on Facebook and WhatsApp.

Landlords with a few homes who have outgrown their agent

What they need: A manager who answers calls, shows where the money goes and takes repairs out of their evenings.

Where they look: Local landlord groups on Facebook, landlord association meetings and word of mouth from other owners.

Your channels, in order

  1. Website and Google search Medium effort · Low cost

    A landlord weighing up managers reads several websites before ringing, and a page for each search lets you match what they type.

    • Make pages for property management, tenant finding, rent collection and landlords living abroad, each built around the search phrases above.
    • Put your phone number and a call-back request form at the top of every page.
    • Add a page explaining what the management fee covers and what costs extra, without quoting amounts.
  2. Google Business Profile Low effort · Free

    It puts the company on the map when a landlord searches for a property manager near me and lets them ring in one tap.

    • Choose a property management category, list your services and set a service area if you have no shop front.
    • Post a short update every fortnight, such as a seasonal reminder for owners, and reply to every review.
    • After a smooth tenancy start or finish, ask the landlord for a review that mentions repairs and communication.
  3. Local partners Medium effort · Low cost

    Accountants, lawyers, mortgage advisers and builders are asked for a manager's name long before the landlord searches online.

    • Write to a handful of local firms with a one-page summary of how you work and who answers the phone.
    • Offer a short meeting to explain what you take off an owner's hands and what stays with the owner.
    • Thank every introduction in person and tell the partner when an introduced landlord has signed.
  4. Facebook Medium effort · Low cost

    Local landlord and community groups are where owners ask each other for a manager and swap stories about bad ones.

    • Create a Facebook page that says you manage rented homes for landlords and names the areas you cover, with a message button.
    • Answer landlord questions in local groups that permit businesses to reply, helping first and mentioning your page second.
    • Post one plain explainer a week, such as what a move-in report should contain.
  5. Email Low effort · Free

    Landlords who enquired and did not sign often decide later, when a tenant leaves or a repair goes wrong, and a note reminds them who to ring.

    • Ask every enquirer whether they are happy to hear from you once a season.
    • Send a seasonal reminder, such as checking the heating and smoke alarms before winter, with your phone number at the foot.
    • Keep a simple list of each enquiry and the reason they did not sign, so you can follow up when their situation changes.

What your website needs

  • A home page that opens with property management and the area you serve, with a call button beside a call-back form.
  • A property management company page that follows a home from advertising to the end of a tenancy.
  • A tenant find service page for owners who want a tenant found and checked but will run the tenancy themselves.
  • A rent collection service page showing how rent is collected, where it is held and when owners are paid.
  • A property management fees page that lists what the fee covers and what costs extra, without amounts, and links to the call-back form.
  • An overseas landlord property manager page covering inspections, repairs and statements for owners who live abroad.
  • An about page with the people who answer the phone, the licences and schemes you hold and how tenants report a repair.

Your 90 days

Month 1: Set up the shop window

  • Publish the website with the pages above, your phone number on every page and a call-back form.
  • Fill in the Google Business Profile with services, service area and photos of your team or office.
  • Create the Facebook page and join the local landlord and community groups, reading each group's rules first.
  • Write a one-page summary of how you work, ready to hand to partners and enquirers.

Month 2: Earn introductions

  • Send the one-page summary to local accountants, lawyers, mortgage advisers and builders, and meet those who reply.
  • Ask each landlord you already look after for a Google review that mentions repairs and communication.
  • Publish one plain explainer a week on the website and Facebook, starting with what a fee covers and how to prepare a home for a tenant.
  • Answer questions in landlord groups, with advice first and your page second.

Month 3: Turn enquiries into signed owners

  • Try a small Facebook advert aimed at property owners near you, with a call button instead of a long form.
  • Email every enquirer who did not sign with a short seasonal reminder and your number.
  • Ring back every caller the same day and note what they asked for, so you can see which pages and posts bring real calls.
  • Look at where each new landlord came from and spend your time on the sources that brought most.

Content ideas

  1. How to prepare a home before a tenant moves inWebsite
  2. Who does what: the landlord's tasks and the manager's, side by sideFacebook
  3. What the management fee covers and what costs extra, in plain wordsWebsite
  4. Questions to ask any property manager before you signWebsite
  5. Letting from abroad: what to arrange before you leaveWebsite
  6. A reminder to check the heating and smoke alarms before winterGoogle Business Profile
  7. Meet the person who answers your phoneFacebook
  8. What happens in the days after a tenant gives noticeEmail

Your budget

Facebook adverts40%

Small adverts to property owners in your service area, with a call button, run in short bursts.

Website30%

Keeping the website online and its call-back form working, including the domain.

Printed introduction sheets30%

A one-page summary of how you work, for partners and for enquirers who want something to keep.

The numbers to watch

Calls a week

Count the calls that come through the Google Business Profile, the website and Facebook, and note the route of each.

Landlords signed a month

Note each new owner who signs and ask every one how they first heard of you.

Call-back requests from the website

Count the forms sent each week and which page they came from.

Google reviews

Check the number and wording of reviews each month, looking for mentions of repairs and communication.

Introductions from partners

Keep a tally of owners referred by accountants, lawyers and builders, and thank each partner.

How AI Web Maker runs this plan

Your website is where every channel sends people. On AI Web Maker it comes with the tools that do the work of this plan every week:

AI SEO Tool. Scores every page out of 100 and fixes each problem with a click, so your pages climb on Google for the searches in this plan.

AI Blog Writer. Writes and publishes articles about your business on a schedule, so new visitors keep finding you on Google.

AI Social Media Marketer. Writes and posts to Facebook, Instagram and more on a schedule, sending people to your site.

AI Chatbot. Answers your visitors day and night from your own information, and takes the details of people who want to talk.

Contacts and leads. Every sign-up, contact form and chat lead lands in one place, so no customer slips away.

AI Marketing Outreach. Finds businesses that need what you offer and drafts a personal email to each, sent from your own domain.

After the plan

Every plan starts with your website

Google, your Business Profile and every post send people to your website. AI Web Maker builds one for your property management company in minutes, with the pages this plan asks for, ready to preview.

Make my plan first Build my website →

Free to build and preview · $119 a year hosting when you go live · domain not included

Questions

Marketing a property management company: questions and answers

How do I get more landlords to call a property management company?

Begin with a finished Google Business Profile and a website that has a page for each service, because landlords searching for a manager nearby ring the ones that look established. Add reviews from owners you already look after, and build introductions with accountants, lawyers and mortgage advisers. Keep the phone number easy to find on every page.

Is paid advertising worth it for a small property management company?

A small advert to property owners in your service area, with a call button, can work once your website and listing are ready. Keep the budget modest and judge each advert by the calls it brings rather than the clicks. Reviews and referrals cost little and usually carry more weight with owners.

Do Google reviews matter for a property management company?

They do, because owners are handing over a valuable home and look for proof from people in the same position. Reviews that mention repairs, communication and statements are the most useful. Reply politely to every review, and do not offer anything in exchange for one.

Should a property management company market to tenants as well?

Your plan is aimed at landlords, because they are the ones who hire and pay you. Tenants matter in a different way, since a manager who answers calls and treats people fairly earns the reviews that landlords read. Advertising a particular home to tenants is a separate job with its own rules, so keep it apart from your own marketing.

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