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Insurance Agency Marketing Plan

Insurance follows two rhythms: customers shop in a rush when something changes, such as a house move, a new car or a new business, and they come round again at every renewal. An independent agency has to be found in the first rhythm and remembered in the second. It also has to explain what independent means, because customers cannot easily tell an agency that sells from several insurers from one that sells for just one. Regulation shapes the words available, so a plan cannot promise the lowest price, savings or particular claims outcomes. Marketing therefore leans on clear pages, local trust and well-timed reminders rather than on bold claims.

Free · about a minute · with the searches your customers make

Shelterpoint Insurance is a made-up independent agency with a small budget and a simple goal: more calls from people who want cover arranged. Its plan lists eight searches customers type, the people behind them and the channels in order, with the pages the website needs. Three months of actions follow, with content ideas, a budget split and the numbers that show what is working. In about a minute you can have a plan for your own agency, built from the searches your customers make.

What a marketing plan for an insurance agency should cover

  1. Use renewals as your marketing calendar

    Every customer's policy renews once a year, which gives you a date to write to. Keep each date and contact them a few weeks ahead to ask what has changed. It is a natural reason to start a conversation and needs no advertising.

  2. Explain what independent means in practice

    Many customers do not know the difference between an agent who sells for one insurer and one who arranges cover from several. Say what you do for them: ask about their situation, approach several insurers and explain the differences. State the licences you hold and, in general terms, how you are paid.

  3. Give landlords and business owners their own pages

    A landlord with several flats and a cafe owner need different things from a family looking at car cover. Give each group its own page, in its own words, with the questions it asks and what to have ready. People stay longer on a page that sounds as if it was made for them.

  4. Keep the first form short

    A quote form that asks for dates of birth, registration numbers and policy details frightens people off before they have spoken to anyone. Ask for a name, a phone number, the type of cover and a good time to call, and collect the rest on the phone. Never ask for sensitive numbers on a public page.

Sample

Shelterpoint Insurance is a made-up insurance agency. Its plan shows what a 90-day marketing plan for an insurance agency covers: the searches its customers make, the channels in order and the work month by month. Yours is made for your own business, town and budget.

90-day online marketing plan

Shelterpoint Insurance

Shelterpoint Insurance will win more calls by showing up when someone needs a quote, by explaining what independence means in practice and by staying in touch until the next renewal.

More calls and enquiries · Under 100 US dollars a month

Your three priorities

  1. Put the agency on Google Maps and Search with a full Google Business Profile: lines of cover, opening hours, service area and a call button.

  2. Publish a page for each line of cover in the words customers use, with a short quote request that offers a call back.

  3. Gather the renewal date of every customer, with permission, and write to them in good time, because renewals are the moments when people look around again.

What your customers search for

Search on GoogleSearches a month
“insurance agent near me”not measured
“independent insurance agent”not measured
“insurance broker near me”not measured
“home insurance quote”not measured
“car insurance quote”not measured
“small business insurance”not measured
“landlord insurance”not measured
“life insurance quote”not measured

Searches a month in United States, from Google's own search suggestions, shown as a range.

Your customers

New homeowners and people moving house

What they need: Cover arranged before the keys arrive, explained in plain words, with someone to ring about buildings and contents.

Where they look: Searches for home insurance quote, and estate agents and mortgage advisers who pass on a name.

Drivers and families with more than one car

What they need: A clear comparison of cover from several insurers and one person to call when the policy renews or a claim arises.

Where they look: Searches for car insurance quote and insurance agent near me, and recommendations from friends.

Small business owners and landlords

What they need: Cover for premises, stock, staff and rented properties from an agent who understands the trade.

Where they look: Searches for small business insurance and landlord insurance, accountants and local business groups.

Your channels, in order

  1. Quote pages and Google search Medium effort · Low cost

    People shopping for cover search for the line they need, and a page for each line puts you in front of them.

    • Make a page for each line of cover in the words customers use, such as home insurance quote, car insurance quote and small business insurance.
    • Keep the quote request short: a name, a phone number, the type of cover and a good time to call.
    • Explain on every page what independent means for you, which is that you arrange cover from several insurers, and say which licences and authorisations you hold.
  2. Google Business Profile Low effort · Free

    Searches for an insurance agent near me show local agents with their reviews, and a complete listing earns a place among them.

    • Pick the insurance agency category and enter your lines of cover, your hours and where you work.
    • Ask customers for reviews about how you explained things and helped with a change or a claim, never about price.
    • Post a short seasonal note each fortnight, such as what to check on a home policy before winter weather.
  3. Renewal reminders Low effort · Free

    Cover renews every year, and a message ahead of the date gives customers a reason to speak to you before they search elsewhere.

    • Record each customer's renewal date, with permission, and set a reminder a few weeks ahead.
    • Send a short email or text asking whether anything has changed, such as a new car, an extension or a new employee.
    • Offer a short call to go through the cover and note any changes for the year ahead.
  4. Local partners Medium effort · Low cost

    Estate agents, mortgage advisers, car dealers and accountants speak to people just as they buy something that needs cover.

    • Visit them with a one-page summary of what you arrange and who to ring.
    • Ask your regulator or licensing body what is permitted before you agree any arrangement with a partner.
    • Say thank you to partners who send customers, and keep each customer's cover private.
  5. Facebook Medium effort · Low cost

    Local groups and community pages are where households ask who they can trust with their insurance.

    • Set up a business page with your lines of cover, opening hours and a message button.
    • Post a seasonal reminder or a plain explanation every week.
    • Answer questions in local groups with general information and an invitation to ring, following each group's rules.

What your website needs

  • A home page that calls the business an independent insurance agency, lists the four lines of cover and keeps a call button within thumb reach.
  • A home insurance quote page for owners, tenants and landlords, with what to have ready for the call.
  • A car insurance quote page for drivers and families, explaining how you approach several insurers.
  • A small business insurance page and a landlord insurance page, each listing the cover people ask about and what to have ready.
  • A life insurance quote page that describes the choices in everyday words and invites a conversation.
  • A how we work page that explains independence, how you are paid in general terms and the licences you hold.
  • A claims help page that says who to ring and what you do for customers.

Your 90 days

Month 1: Open the doors

  • Launch the website with a page for each line of cover, a short quote request form and your licence details.
  • Complete the Google Business Profile with lines of cover, hours and service area.
  • Set up the Facebook page and join the local community groups.
  • Build the renewal list from your customer records, noting who has agreed to be contacted.

Month 2: Start the reminders

  • Ask customers you have helped with a change or a claim to review the service on Google.
  • Send the first renewal reminders to customers whose cover ends in the coming weeks.
  • Visit local partners with the one-page summary.
  • Add the how we work page and the claims help page.
  • Post a seasonal reminder on Facebook and the Google Business Profile each fortnight.

Month 3: Keep customers calling

  • Run a small Facebook advert to homeowners and drivers in your area that leads to the quote page.
  • Follow up every quote request that did not become a policy with a short call or message a week later.
  • Check in with partners who have sent customers and thank them.
  • Check which reminders, pages and partners brought the most quote requests and repeat those.

Content ideas

  1. What a home policy usually asks you about before it starts, in plain wordsWebsite
  2. What independent means: how an agency arranges cover from several insurersWebsite
  3. Questions to ask any agency or insurer before you buy coverWebsite
  4. Who to ring and what to have ready if you need to make a claimWebsite
  5. A seasonal reminder to look at your cover before winter weatherFacebook
  6. A short post on how a renewal call with us worksGoogle Business Profile
  7. A reminder before renewal asking what has changed in your home, car or businessRenewal reminders
  8. A note for landlords on looking at cover between tenantsFacebook

Your budget

Website35%

Domain, hosting and the quote request form for the agency's site.

Facebook adverts30%

A small advert to homeowners and drivers in your area that leads to a quote page.

Partner summaries20%

Printing the one-page summary and cards for estate agents, advisers and dealers.

Renewal reminders15%

A simple service for sending reminder emails and texts.

The numbers to watch

Calls and quote requests a week

Count the quote forms sent from the website and the calls that came from the Google Business Profile.

Quote requests that become policies

Of the people who ask for a quote, note how many go on to take out cover.

Renewals kept

At each renewal, note whether the customer stays and what they said about the service.

Introductions from partners

Keep a note of each partner who sends someone to you, and thank them.

Google reviews

Look at the new reviews each month and the service words customers use.

How AI Web Maker runs this plan

Your website is where every channel sends people. On AI Web Maker it comes with the tools that do the work of this plan every week:

AI SEO Tool. Scores every page out of 100 and fixes each problem with a click, so your pages climb on Google for the searches in this plan.

AI Blog Writer. Writes and publishes articles about your business on a schedule, so new visitors keep finding you on Google.

AI Social Media Marketer. Writes and posts to Facebook, Instagram and more on a schedule, sending people to your site.

AI Chatbot. Answers your visitors day and night from your own information, and takes the details of people who want to talk.

Contacts and leads. Every sign-up, contact form and chat lead lands in one place, so no customer slips away.

AI Marketing Outreach. Finds businesses that need what you offer and drafts a personal email to each, sent from your own domain.

After the plan

Every plan starts with your website

Google, your Business Profile and every post send people to your website. AI Web Maker builds one for your insurance agency in minutes, with the pages this plan asks for, ready to preview.

Make my plan first Build my website →

Free to build and preview · $119 a year hosting when you go live · domain not included

Questions

Marketing an insurance agency: questions and answers

How can an independent agency get more customers online?

Give each line of cover its own page and a short quote request, and keep your Google Business Profile complete. Explain what independent means and state your licences clearly. Then keep in touch with customers before each renewal and invite reviews of the service.

Should an insurance agency send renewal reminders by text or email?

Both can work, provided the customer has agreed to hear from you and your messages follow the rules on marketing and data in your country. Keep them short and ask what has changed rather than pushing a sale. A reminder a few weeks before the date gives time for a proper conversation.

Which pages does an insurance agency website need?

It needs a page for each line of cover, in the words customers search, plus a how we work page that explains independence and your licences. Add a claims help page and a short quote request on every page. A team page with names helps people trust a voice on the phone.

Can an insurance agency advertise lower prices?

It is better not to: a price depends on each customer's details and on each insurer's rules, and advertising has to be accurate. Describe the service instead: a choice of insurers, plain explanations and help with claims. Check your regulator's advertising rules before you publish.

Marketing plan samples for other industries