Build my website
A full 90-day sample · then make yours in about a minute

IT Company Marketing Plan

Business owners rarely think about IT until it fails: the email stops, the printer refuses to talk to anyone, or a message arrives asking for a payment that looks wrong. That is the moment they search, and what they want is someone who answers, explains in plain words and does not make them feel foolish. An IT company is therefore chosen on manner as much as on skill, so its marketing has to show how it speaks as well as what it fixes. Network set-up, cloud moves, cyber security and software each attract a different buyer, and a plan has to decide which to lead with and which referrers to cultivate. Without one, work arrives only in a crisis and the diary sits empty between emergencies.

Free · about a minute · with the searches your customers make

Bytecore Technologies is a made-up IT company on a small budget, and its 90-day plan shows how it would go after more calls. The searches come first, from support and managed services to networks, cloud and cyber security, followed by the three kinds of customer it serves and the channels to use in order. Weekly actions fill the three months, alongside content ideas, a budget split and the figures to watch. The plan rests on a website that makes asking for help easy and on accountants and fit-out firms who pass on a name they trust. Your own plan is made in about a minute, around your business and the searches your customers really type.

What a marketing plan for an IT company should cover

  1. Explain what a support agreement covers in plain words

    Owners are wary of IT contracts that hide extras behind jargon. Write down what is included, how quickly you respond to each kind of problem and what costs extra. A clear page shows a buyer that you will be as plain after they sign as before.

  2. Turn one-off fixes into regular support

    Many clients first call when something has broken. After the fix, offer a short review of their set-up with written findings and a quote for ongoing support. A client who has just watched you solve a problem is the easiest person to explain an agreement to.

  3. Win the people who are asked who looks after IT

    An accountant, an office fit-out firm or an insurance broker is often the first person a small business asks. Visit them with a one-page summary of what you do and for whom, and tell them what you do not do. A quick, polite reply to every introduction keeps them sending more.

  4. Write for the day something breaks

    Customers search at the worst moment, when the network is down or the email has stopped. Put your phone number and a request form on every page, say when someone answers and say what happens next. A page written for that moment reassures better than a general claim about technology.

Sample

Bytecore Technologies is a made-up IT company. Its plan shows what a 90-day marketing plan for an IT company covers: the searches its customers make, the channels in order and the work month by month. Yours is made for your own business, town and budget.

90-day online marketing plan

Bytecore Technologies

Bytecore Technologies will turn searches for IT support, networks, cloud and cyber security into calls by being the easiest firm to ask for help, explaining each service in plain words and becoming the name that accountants and office fit-out firms pass on.

More calls and enquiries · Under 100 US dollars a month

Your three priorities

  1. Build a website with a page for each service and a help request form that asks which business, what is not working and how many people are affected, because people search at the moment something has already gone wrong.

  2. Complete a Google Business Profile with your service area, hours and photos of your team and a finished installation, so a search for IT support near me shows a firm that looks established and close by.

  3. Become the name that accountants, office fit-out firms and insurance brokers pass on when a client asks who looks after their IT, with a clear one-page summary of what you do and for whom.

What your customers search for

Search on GoogleSearches a monthCompetition
“it support near me”7.5K-25KMedium
“managed it services”7.5K-25KMedium
“small business it support”7.5K-25KMedium
“office network setup”7.5K-25KMedium
“cloud migration services”7.5K-25KHigh
“custom software development”7.5K-25KMedium
“cyber security services”2.5K-7.5KMedium
“business computer support”750-2.5KMedium

Searches a month in United States, from Google's own search suggestions. Competition is how hard page 1 of Google is for that search.

Your customers

Small offices and practices with no IT person of their own

What they need: Someone who answers quickly when a computer, printer or email stops working, and who keeps things updated and backed up before they fail.

Where they look: Google searches for IT support near me, recommendations from other local businesses and suggestions from their accountant.

Growing businesses moving to cloud services or opening a new site

What they need: A new office network or a move to cloud storage planned so that staff are never left without their files or their email.

Where they look: LinkedIn, introductions from office managers and fit-out or build-out firms, and searches for office network setup.

Owners and managers worried about cyber threats and customer data

What they need: Plain advice on what to protect first, a check of what is exposed today and habits their staff can follow.

Where they look: LinkedIn, accountants and insurance brokers who ask clients about security, and searches for cyber security services.

Your channels, in order

  1. Website and Google search Medium effort · Low cost

    People search when something has stopped working, so a page for each service and a request form that is easy to find bring the right calls.

    • Write a page each for IT support, managed IT services, office network setup, cloud migration, cyber security and custom software, using the search phrases in this plan.
    • Put your phone number and a help request form on every page, and say when someone answers and what happens next.
    • Explain each service in plain words, with what is included, what is extra and what the client needs to do.
  2. Google Business Profile Low effort · Free

    Searchers for IT support near me are shown a map before anything else, and a complete listing with reviews tells a worried office manager that you are close and real.

    • Set IT support and services as the main category, then add each other service you offer and enter your service area and hours.
    • Upload photos of your team, your van and a finished installation, with no client names or screens in view.
    • Ask clients to review the support they received, and reply to each review in plain words.
  3. Accountants, fit-out firms and insurance brokers Medium effort · Low cost

    A small business often asks its accountant or a fit-out firm who looks after IT, so a good relationship with a few of them brings steady introductions.

    • Visit local accountants, office fit-out firms and insurance brokers with a one-page summary of what you do, for whom and what you do not do.
    • Put together a one-page guide for their clients, and offer to speak at a client evening if they hold them.
    • Reply to every introduction within the day, and tell the referrer afterwards how it went, with the client's consent.
  4. LinkedIn Medium effort · Free

    Office managers, directors and owners use it for work, and a clear company page makes an introduction easy to check.

    • Set up a company page that lists your services and the kinds of business you support, then add the owner and the lead engineer.
    • Connect with office managers and directors of local firms, with a short note about what you do.
    • Share one plain tip a week on a common risk, without naming any client or system.
  5. Email Low effort · Free

    Support clients and past enquirers act when a reminder lands at the right time, such as before the holidays or when a laptop is getting old.

    • Collect email addresses, with permission, from every client, enquiry and event.
    • Send a short note before the holiday season and at the start of each quarter, with one practical task and the number to ring.
  6. Local business networks and talks Medium effort · Low cost

    Owners remember the person who explained something clearly in a room, and they often phone that person first when something goes wrong.

    • Offer a short, practical talk to local business networks on who to call and what to write down when something stops working.
    • Hand out a one-page summary with your phone number and the first three things to check.
    • Follow up anyone who asked a question within a few days.

What your website needs

  • A home page that leads with IT support for businesses in your area, a call button and the help request form.
  • A business computer support page covering how to ask for help, when someone answers, remote and on-site visits and what happens next.
  • A managed IT services page explaining monitoring, updates, backups and a named contact, with what is included and what costs extra.
  • An office network setup page for new offices and moves, covering cabling, wireless coverage and a survey before work starts.
  • A cloud migration services page explaining how files and email are moved, when staff may notice a change and what they are told beforehand.
  • A cyber security services page covering checks, backups and staff habits, with a plain statement that no firm can promise a business will never be attacked.
  • A custom software development page for businesses whose processes do not fit ready-made tools, with how a project is scoped and delivered.

Your 90 days

Month 1: Make help easy to ask for

  • Bring the website online with a page for each service, a help request form and your phone number throughout.
  • Finish the Google Business Profile with categories, service area, hours and photos of your team and a finished installation.
  • Write a plain-English description of what a support agreement covers and what costs extra, for the website and for printing.
  • Add a page on your people and practices that says which certifications, insurance and data handling you really hold and follow, and only those.
  • Make the LinkedIn company page and list the office managers and directors you want to reach.

Month 2: Win the referrers

  • Visit accountants, office fit-out firms and insurance brokers with the one-page summary.
  • Connect with local office managers and directors on LinkedIn with a short, plain note.
  • Ask support clients for a Google review and reply to each one.
  • Send the first email to clients and past enquirers with one practical tip about a common risk.
  • Offer a short talk to a local business network.

Month 3: Turn one-off fixes into agreements

  • Offer each business that has called you for a one-off fix a short review of its set-up, with written findings and a quote for ongoing support.
  • Switch on a small Google search advert for IT support near me and managed IT services, sending people to the matching page.
  • Follow up every quote that was not accepted with a call and a short note.
  • Write a case study with a client's permission, describing the problem, the work done and what the client says.
  • Work out which pages, partners and talks brought calls, and decide where next month's time should go.

Content ideas

  1. What a cyber security review looks at, and what the client receives in writingWebsite
  2. How to tell whether your backups would really restore: a simple testWebsite
  3. What a managed support agreement covers, and what costs extraWebsite
  4. Moving to cloud storage: what staff will notice on the first morningLinkedIn
  5. What an engineer carries in the van and what each item is forGoogle Business Profile
  6. A short talk: who to call and what to write down when something stops workingLocal business networks
  7. Questions to ask an IT company before you sign a support contractLinkedIn
  8. A reminder before the holidays: update devices, save open work and keep the support number handyEmail

Your budget

Website40%

A domain and hosting for the website, which carries the help request form and the service pages.

Google search adverts35%

A small daily budget on searches such as IT support near me, switched on when you can take new clients.

Printed one-page summaries25%

Printing the summary for accountants, fit-out firms and brokers, and the sheet handed out after talks.

The numbers to watch

Calls and help requests a week

Count the calls and the forms from the website and the Google Business Profile, noting which service each asked about.

Quotes that become agreements

Record each quote and whether it became a one-off job or a monthly support agreement.

Clients on a support agreement

Count the businesses on a monthly agreement at the start and the end of each month.

Introductions from partners

Tally the enquiries that began with an accountant, fit-out firm, insurance broker or existing client.

Where new callers found you

Ask every new caller and tally Google, LinkedIn, a partner, a talk and word of mouth.

How AI Web Maker runs this plan

Your website is where every channel sends people. On AI Web Maker it comes with the tools that do the work of this plan every week:

AI SEO Tool. Scores every page out of 100 and fixes each problem with a click, so your pages climb on Google for the searches in this plan.

AI Blog Writer. Writes and publishes articles about your business on a schedule, so new visitors keep finding you on Google.

AI Social Media Marketer. Writes and posts to Facebook, Instagram and more on a schedule, sending people to your site.

AI Chatbot. Answers your visitors day and night from your own information, and takes the details of people who want to talk.

Contacts and leads. Every sign-up, contact form and chat lead lands in one place, so no customer slips away.

AI Marketing Outreach. Finds businesses that need what you offer and drafts a personal email to each, sent from your own domain.

After the plan

Every plan starts with your website

Google, your Business Profile and every post send people to your website. AI Web Maker builds one for your IT company in minutes, with the pages this plan asks for, ready to preview.

Make my plan first Build my website →

Free to build and preview · $119 a year hosting when you go live · domain not included

Questions

Marketing an IT company: questions and answers

How do I find new clients for an IT company?

Begin with a website that explains each service on its own page and makes the help request form hard to miss, then add a Google Business Profile that shows your area and hours. Ask support clients for reviews, because buyers choose on trust. Then meet the accountants, fit-out firms and brokers whom small businesses ask for recommendations.

How do I market IT services without sounding too technical?

Describe the problem in the words a customer would use, such as email not working or a lost laptop, and say what you do about it. Put what is included and what costs extra in plain sentences, and leave the technical terms to the quote. Short case studies, written with permission, do more than a list of technologies.

Should an IT company specialise in one type of business?

It can help, since a firm that supports dental practices, law firms or schools learns their habits and can speak their language. A specialism also gives accountants and advisers a clear reason to recommend you. If you prefer to stay general, say which sizes of business and which services you support best.

Where should a small IT company spend its first marketing money?

Start with the website, then add a modest search advert for the weeks you can take on new clients and a printed one-page summary for referrers. Your Google Business Profile, LinkedIn and talks take effort, not money. Judge spending by calls, support agreements signed and how many clients are still with you months later.

Marketing plan samples for other industries