Emergency response
A technician arrives, stops further damage where it can be stopped, and makes the affected rooms safe to work in.
Calloutfrom $180
Leak or flood? We dry it out and put it right
Trained technicians remove standing water, dry floors, walls and ceilings with professional equipment and keep measuring until every reading is back to normal. Then our repair team restores the rooms, with a record your insurer can follow.
24 hoursemergency line, every day
About 2 hoursto reach most homes we cover
Dailymoisture readings until dry
Water coming in now? Only if it is safe, close the main water valve and switch off the power at the main switch. Never touch electrics while standing in water, and keep clear of sagging ceilings. Then call us.
Call nowWhat we do after a leak or flood
Prices are a guide for a typical home. Each assessment ends with a written estimate before any drying or repair work goes ahead.
Water extraction
Standing water pumped out, and carpets, underlay and hard floors extracted with portable or van mounted units.
Per roomfrom $240
Structural drying
Air movers and dehumidifiers placed to a drying plan, with readings taken every day until walls and floors are dry.
Per room, per dayfrom $85
Moisture mapping
Meters and a thermal camera trace how far the water travelled, including behind walls and under floors.
Surveyfrom $150
Cleaning and mould prevention
Affected surfaces cleaned and treated, and soaked materials removed safely after dirty or contaminated water.
Per roomfrom $210
Repairs and reinstatement
Plaster, flooring, skirting, kitchens and decoration put back by our own repair team once the building is dry.
Estimateafter drying
An assessment visit is $120, deducted from your final invoice when we carry out the work.
From the first call to a dry home
Call and advice
Our team asks what happened and talks you through making the property safe while a technician is on the way.
Make safe and extract
The technician finds the source where possible, removes standing water and lifts anything that cannot be saved.
Dry and measure
Drying equipment runs day and night, and we log moisture readings every day so you can see the progress.
Signed off as dry
When readings match the unaffected parts of the home, we issue a written drying record and collect the equipment.
Repair and restore
Our repair team rebuilds and decorates, so the rooms look as they did before the water arrived.
Clean, grey or contaminated water
Where the water came from decides how we treat a room, and whether floors and walls can be dried in place or have to come out.
| Type | Typical sources | How we handle it |
|---|---|---|
| Clean water | A burst supply pipe, a leaking tank, an overflowing sink | Usually dried in place, starting quickly before it turns grey |
| Grey water | Washing machines, dishwashers, shower and bath waste | Surfaces cleaned and disinfected, soaked underlay removed, then dried |
| Contaminated water | River or surface flooding, sewage, a toilet overflow | Porous materials removed, rooms sanitised by a protected team, then dried |
Clean water left for a few days can turn grey as it picks up dirt from floors and walls, which is why the first day matters.
Help with the insurance paperwork
Water damage claims tend to go more smoothly with clear records, so we keep them from the first visit. You receive photos of every affected room, a moisture map, the daily drying readings and an itemised estimate for the repairs.
We can speak to your insurer or their loss adjuster with you, and we work to the scope they agree. What a policy covers and pays is always the insurer's decision, so we make no promises about the outcome, only that the paperwork will be complete.
- Photos of every affected room
- Moisture map and daily readings
- Itemised repair estimate
- Written drying record at sign off
On recent jobs
From the first hour of extraction to the day the furniture goes back.
After the water, in their words (example reviews)
A pipe burst in the loft at two in the morning. The technician was here before four, and the readings sheet made the claim far easier than expected.
They explained which parts of the floor could be saved and which could not, and why. Nothing was ripped out without a reason being given first.
After the river came into our ground floor, the team cleared, sanitised and dried it, and the repair crew had our kitchen back within weeks.
Questions after a leak or flood
Is it safe to stay in the house?
Often yes, if the water was clean and the power to the affected area is off. After sewage or flood water, or under a sagging ceiling, stay out of those rooms and keep children and pets away. If you smell gas or fear for the structure or the electrics, call your local emergency number or utility first.
How long does drying take?
Most rooms dry in three to five days, while dense materials such as concrete floors and thick plaster take longer. We take readings every day and tell you how it is going rather than guessing at the start.
Will the equipment be noisy?
Air movers make a steady fan noise and run day and night. We place them to keep bedrooms usable where we can, and our records list how long each unit ran, as some policies cover the electricity used.
Do you deal with the insurance company?
We supply the photos, readings and estimate your insurer asks for, and we can speak to them or their adjuster alongside you. We cannot promise what they will pay, as that depends on your policy and their decision.
Does the carpet have to go?
After clean water, carpet can often be dried in place, although underlay is usually replaced because it holds water. After grey or contaminated water, carpet and underlay are removed for hygiene.
How is the work paid for?
Drying is invoiced once the property is signed off as dry, and repairs on completion. You pay us directly, whether or not an insurer reimburses you later.
Ask for an assessment
For water coming in right now, call +1 555 0207 at any hour. If the leak has stopped, tell us what happened and we arrange a visit, usually within one working day.
- Written estimate after the visit
- Records prepared for your insurer
- Emergency line open around the clock
Reach the restoration team
A member of our own team answers the emergency line at any hour.
When we answer
| Emergency line | 24 hours, every day |
| Office | Monday to Friday, 08:00 to 18:00 |
| Assessments | Monday to Saturday |
Where we work
Houses and apartments across the city and in towns within 80 km, plus landlords and managing agents who need a team on call.