UnisexCanvas everyday trainer
Cotton canvas upper, gum rubber sole, sized for anyone
$68
Shoes that fit from the very first step
Stepwell sells shoes, boots and trainers for men, women and children, and every pair comes with a size choice and a plain guide to get it right. Every order is packed and sent within a working day, and unworn pairs come back within 30 days.
30 daysto send back unworn pairs
2 to 4 daysfor home delivery
Half sizesin most adult styles
- Men, women and children
- Sized by foot length
- Sent within a working day
- Unworn pairs back in 30 days
On the shelves this season
Sizes on the cards are European because they step in whole numbers; the guide below turns them into UK and US sizes and, more usefully, into the length of a foot.
Unisex
Trail running shoe
Breathable mesh and a deep lugged sole for mud and gravel
$120
Leather Chelsea boot
Elastic sides, pull tab and a low stacked heel
$165
Women'sBlock heel shoe
Soft black leather, 5 cm heel, padded insole
$110
Men'sLeather derby
Stitched welt, so the sole can be replaced for years
$150
Waterproof hiking boot
Leather and fabric with a sealed lining and ankle support
$145
Children'sChildren's school shoe
Strap closure, scuff guard toe, room to grow
$52
Ordered inWide fits and special orders
Wider fittings, sizes outside our range, or a style ordered in for you
Price on enquiry
EnquireCheckout shows the delivery fee before you pay. Unworn pairs in their box come back within 30 days, and when a different size is needed we send it before the first pair is back.
A plain size guide
Every country counts shoe sizes its own way, and makers differ by up to half a size. Foot length is the one measure that never changes, so start from that column and read across.
| Foot length | EU | UK | US women | US men |
|---|---|---|---|---|
| 22.5 cm (8.9 in) | 36 | 3.5 | 5.5 | 4.5 |
| 23.2 cm (9.1 in) | 37 | 4 | 6 | 5 |
| 23.8 cm (9.4 in) | 38 | 5 | 7 | 6 |
| 24.5 cm (9.6 in) | 39 | 6 | 8 | 7 |
| 25.2 cm (9.9 in) | 40 | 6.5 | 8.5 | 7.5 |
| 25.8 cm (10.2 in) | 41 | 7.5 | 9.5 | 8.5 |
| 26.5 cm (10.4 in) | 42 | 8 | 10 | 9 |
| 27.2 cm (10.7 in) | 43 | 9 | 11 | 10 |
| 27.8 cm (10.9 in) | 44 | 9.5 | 11.5 | 10.5 |
| 28.5 cm (11.2 in) | 45 | 10.5 | 12.5 | 11.5 |
This is a guide, not a promise: size systems vary between countries and between makers. Children's sizes run from EU 24 to 35; measure them every few months, because young feet can grow a size in a season.
Measure a foot at home in five minutes
Measure late in the day, when feet are at their largest, and wear the socks you would wear with the shoes.
Paper against a wall
Lay a sheet of paper on a hard floor with one short edge pressed against the wall.
Heel to the wall
Stand on the paper with your full weight on the foot and your heel touching the wall.
Mark the longest toe
Ask someone to mark the tip of the longest toe, which is not always the big toe.
Measure both feet
Measure from the wall to the mark, do the same for the other foot, and use the longer one.
A thumb's width at the toe, nothing slipping at the heel
In the shop, every pair is fitted standing up, because a foot spreads when it carries weight. We look for about a thumb's width between the longest toe and the end of the shoe, a heel that stays put as you walk, and no pressure across the widest part of the foot.
Children are measured on every visit, and we will tell you honestly when last term's shoes still have room. If a pair bought online feels wrong, bring it in unworn and we will fit the right size on the spot.
- Children measured at every visit
- Wide fittings ordered in within a week
- Exchanges handled at the counter or by post
Delivery, collection and returns
Orders placed before 14:00 on a working day leave the shop the same afternoon.
| Option | How long | Cost |
|---|---|---|
| Home delivery | 2 to 4 working days | $6, or no charge on orders over $90 |
| Next day delivery | Next working day, order by 14:00 | $12 |
| Collect from the shop | Ready within 2 hours of ordering | No charge |
| Returns | Within 30 days, unworn and boxed | Bring them in, or a $5 prepaid label |
| Size exchanges | New size sent before the first comes back | We cover the second delivery |
Delivery times and fees outside the country are shown at checkout, and any import duties are paid on arrival.
Inside the shop
The boot wall, the children's corner, the test ramp and the counter where every order is packed.
Walked in and reviewed (example reviews)
Measured my son, told us the old pair still had a month in it, and sent us home without selling anything. We came back in a month.
The foot length column saved the order. Two makers, two different sizes, and both pairs fitted because the guide said to go by centimetres.
Wide feet usually mean a long search. The shop ordered a wide Chelsea boot in, rang when it arrived, and the fit was right first time.
Questions before you order
Which size should we choose between two?
Choose the larger size for boots and anything worn with thick socks, and the smaller for leather shoes that will soften. When in doubt, order by foot length from the guide, then exchange if needed.
Why does the guide start with foot length?
Because EU, UK and US numbers do not line up neatly, and every maker cuts a little differently. A foot measured in centimetres or inches is the one number that means the same thing everywhere.
How often should children's feet be measured?
Every three to four months for young children, and before each new school year. Shoes that are too small can press on growing toes, so bring them in or measure at home with the five minute method above.
Can worn shoes be returned?
Pairs must be unworn and in their box to come back within 30 days. Shoes worn outdoors can only be returned if they are faulty, and we look at every fault claim fairly.
Do you stock wide fittings?
Several styles come in a wider fitting, and others can be ordered in within a week. Send the size and the style through the form, or ask at the counter.
Do you deliver abroad?
Yes, to most countries. The delivery fee and time appear at checkout, and any customs duty a country adds is settled with the courier on arrival.
Ask about a size, a width or a pair to order in
Not sure between two sizes, or need a style in a fitting we do not keep on the shelf? Tell us the foot length and what the shoes are for, and we reply within one working day.
- Advice from the people who fit shoes every day
- Wide and special orders in about a week
- Pay the shop directly once the order is agreed
Come in for a fitting
No appointment is needed, though Saturday mornings before school terms start are busy.
Shop hours
| Monday to Friday | 09:30 to 18:30 |
| Saturday | 09:00 to 18:00 |
| Sunday | 11:00 to 16:00 |
School shoe season
In the last two weeks before each school term, children's fittings run on a quick queue at the back of the shop, with a ticket so nobody stands waiting.