Full leather resole
Old soles cut away and new leather fitted, stitched where the maker stitched, with new heels and the edges inked and burnished.
Per pairfrom $95
Heels done while you wait
Worn heel tips replaced at the counter in about fifteen minutes. Full resoles, boot stitching and bag repairs go to the bench behind it and are usually ready within the week.
15 minfor most heel tips
5 daysfor a full leather resole
90 daysguarantee on soles and heels
- Heels while you wait
- Leather and rubber soles
- Stitching by hand and machine
- Bags, straps and zips
Counter prices
Quick jobs, priced per pair unless stated. Very worn or unusual shoes can cost more, and we say so at the counter before taking them in.
| Repair | Ready in | Price |
|---|---|---|
| Heel tips, slim or block heels | 15 minutes | from $14 |
| Rubber heels on flat shoes and boots | 20 minutes | from $24 |
| Thin rubber sole protectors | 30 minutes | from $30 |
| Stretching for width | Next day | from $16 |
| Eyelets or hooks replaced | Next day | from $12 |
| Clean, condition and polish | Next day | from $20 |
Thin rubber protectors fitted over new leather soles add grip on wet streets and make the leather last far longer.
Soles, heels and stitching at the bench
Bigger repairs are left with us and done at the bench. The price is confirmed when you hand the pair over.
Lug soles for boots
Chunky rubber soles for walking and work boots, with the midsole renewed where it has worn through.
Per pairfrom $120
Crepe and wedge soles
Natural crepe for suede ankle boots, and summer wedges rebuilt to their original height and angle.
Per pairfrom $70
Heel rebuilds
Heels worn down at one corner rebuilt from the base in stacked leather or rubber, so the shoe stands straight again.
Per pairfrom $45
Stitching and patches
Split seams on uppers restitched, and small tears patched from the inside so the repair barely shows.
Per seamfrom $18
Boot zips
Broken zips on boots replaced with heavy metal zips, sewn into the original line of stitching.
Per bootfrom $38
Bring them in before the hole
A sole worn through to the filling underneath, or down to the welt, costs more to repair, because the layers below have to be rebuilt before the new sole goes on. Shoes brought in when the sole first thins at the ball of the foot usually need only a straightforward resole.
The same goes for heels. Once the top piece has gone, the heel block itself starts to wear at an angle, and the shoe pulls your step sideways.
- Press the sole at the ball of the foot: soft means thin
- Heels worn past the rubber need a rebuild
- Open stitching lets water in quickly
- Dry wet leather slowly, away from radiators
Bags and other leather
Bags and belts are priced when we see them, usually within a minute or two at the counter. Most are ready within a week.
- Handles restitched or remade
- Shoulder straps shortened or replaced
- Zips on bags and jackets
- Torn linings renewed
- Worn corners patched
- Clasps and buckles refitted
- Edges repainted
- Belts shortened and holes added
Leather for new handles and straps is matched as closely as we can from the hides in stock, and we show you the piece before cutting.
Off the bench this week
A few of the pairs and bags that went back to their owners in the last few days.
From the counter (example reviews)
A heel tip came off on the way to an interview. Replaced in the time it took to drink a coffee next door, neat and fairly priced.
Walking boots that looked finished came back with new soles and the toe seam restitched. Plenty more hills ahead for them.
The strap on a favourite leather bag had torn at the ring. Remade in matching leather, and it is hard to tell which side was repaired.
Questions about shoe repairs
Can every shoe be resoled?
Most leather shoes and boots can, especially stitched ones. Shoes with a moulded one piece sole, which many trainers have, often cannot take a new sole, though the old one can sometimes be reglued. We look at the pair and tell you before taking it in.
How long do repairs take?
Heel tips and rubber heels are done while you wait, in fifteen to twenty minutes. Sole protectors take half an hour, half soles two days, full leather resoles about five working days and lug soles on boots up to a week.
Do counter repairs need an appointment?
No. Come to the counter during opening hours. For bags and bigger jobs, the enquiry form lets us give you a likely price and time first.
Can shoes be recoloured?
Smooth leather can be recoloured darker, and scuffed toes and heels can be colour matched. Suede and nubuck are cleaned and brushed, but not dyed to a lighter shade.
Is there a guarantee?
Soles and heels are guaranteed for 90 days against coming loose. Normal wear is not covered, so a heel tip that wears down is simply replaced at the usual price.
How long are repaired shoes kept?
We keep finished repairs for 90 days from the ready date and call once if they are still waiting. After six months, pairs left with us are given to a local charity.
How is payment handled?
Counter repairs are paid when you collect. Bench work over $60 takes a deposit of half the price when you leave the pair, paid directly to us.
Ask before you come in
Describe the shoes or the bag and what has gone wrong, and we reply with a likely price and time, usually the same working day. Heel tips need no enquiry: just come to the counter.
- Price confirmed at the counter
- Heels while you wait
- Repairs kept for 90 days
Find the counter
Walk in during opening hours. The busiest time is Saturday morning, so weekday lunchtimes are quickest for heels.
Reach us
A counter on the main shopping street, two doors from the covered market
Counter hours
| Monday to Friday | 08:00 to 18:00 |
| Saturday | 09:00 to 16:00 |
| Sunday | Closed |
Leaving a pair
You get a paper ticket with the repair, the price and the ready date. Lost the ticket? Bring photo identification and we find the pair by name.