Road accidents
Drivers, passengers and motorcyclists hurt in a collision. We deal with the insurers so you can concentrate on getting better.
Thirty minutes to understand your claim
Road accidents, workplace injuries and falls. Your first call is with an injury lawyer, costs nothing, and ends with a straight answer on whether a claim looks worth bringing and what it would involve.
30 minfirst call with a lawyer
In writingevery fee agreement
1 dayto reply to each enquiry
- Road accidents
- Workplace injuries
- Slips, trips and falls
- Home and hospital visits
Claims we handle
Every claim starts with what happened, where it happened and how the injury has changed daily life. These are the accidents we deal with most.
Cyclists and pedestrians
People hurt on foot or on a bike, including cases where the driver was uninsured or never found, which some places cover through a separate scheme.
Workplace injuries
Machinery, lifting, falls from height and unsafe sites. In many places a work injury runs through its own insurance system first, and we explain which one applies.
Slips, trips and falls
Falls in shops, on broken pavements or in rented homes, where an owner, a landlord or a public body may be responsible.
Claims for a child
A parent or guardian brings the claim for the child, and in many places a court must approve any settlement to protect the child's money.
Families after a death
When an accident takes a life, the family may be able to claim for lost support and funeral costs. We meet at a pace that suits you.
Time limits, and why the first call comes early
Every country and state sets a limitation period, the time within which a claim has to be started. Some run for years; others, such as claims against a public body, can need a formal notice within months. Once a limit passes, a claim can end however strong it is.
The first call finds out which limits apply to your accident and when they run out. We confirm the dates in writing, and if a claim is not one we can take, we say so in good time for you to ask another firm.
- The date and place of the accident
- Names of anyone involved, and any witnesses
- The treatment you have had so far
- Any letters from an insurer
How fees work
Fee rules for injury claims are not the same everywhere: they change from country to country and state to state, and some places do not allow paying only if a claim succeeds. Whatever applies, the agreement is in writing before any work begins.
| Arrangement | How it works | Cost to you |
|---|---|---|
| First call | Thirty minutes with a lawyer, by phone, video or in person | No charge |
| Paying only if the claim succeeds | Where the law allows it, our fee is a share of the amount recovered, agreed in writing and capped wherever the law sets a cap | A share agreed in writing |
| Hourly fee | Used where a success fee is not allowed or not chosen | $240 an hour |
| Expenses | Medical reports, court fees and expert evidence, explained before any are paid | At cost |
What you could owe if a claim fails depends on the agreement and on local rules, including whether a losing side can be ordered to pay the other side's costs. We set that out in writing before you sign anything.
How a claim moves
Four stages, each explained before it starts. You decide at every stage whether to carry on.
First call
Thirty minutes to hear what happened, check the time limits and say plainly whether a claim looks worth bringing.
Evidence
Medical records, photos, witness names and proof of lost earnings, gathered with your consent.
The claim
We put the claim to the insurer or the person responsible, with a medical report on your injuries.
Agreement, or court if needed
Many claims settle by agreement. If yours does not, we explain the court route, its cost and its risks before you decide.
What to keep after an accident
Evidence fades quickly. Start a folder, paper or on your phone, and put these in it.
- Photos of the scene
- Photos of injuries as they heal
- Names of witnesses
- The other driver's details
- Receipts for every cost
- Pay slips showing time off
- A diary of symptoms
- Letters from insurers
- Hospital and clinic notes
- Repair estimates
Please do not sign anything from an insurer, or accept an early offer, before you understand what it would settle. An offer once accepted is usually final.
Where we meet
At the office, at home or on the ward, wherever travelling would be hard.
Clients in their own words (example reviews)
After the crash, the calls from the insurer stopped the day Redfern took over. Each stage was explained before it started, and nothing was rushed.
The lawyer came to the house while the cast was still on and went through the fee agreement line by line, including what would happen if the claim failed.
Straight talk from the first call, including the weak points of the claim. That honesty is why the case stayed with this firm.
Straight answers about claims
How long is there to make a claim?
It depends on the country or state, the kind of accident and who is responsible. Some limits run for years and some need notice within months, and different rules can apply to children. Call early and we check the dates for your case.
What is a claim worth?
Nobody can promise an amount at the start, and we will not guess one. The value depends on the injury, its effect on work and daily life, and the evidence. Once a medical report is in, we explain a realistic range.
What happens if the claim fails?
That depends on the fee agreement and on local rules. Under an arrangement where you pay only if the claim succeeds, our own fee is not charged when it fails, but some expenses or the other side's costs may still be owed in some places. The written agreement sets all of this out before you sign.
Will the case go to court?
Many claims settle by agreement without a hearing. Some need court proceedings, either to protect a time limit or because the other side will not agree. We explain the risks and costs before any court step, and the decision is yours.
Can a claim be made for a child?
Yes, a parent or guardian can usually bring it on the child's behalf. Time limits for children are often different, and in many places a court must approve any settlement. We explain how that works where you live.
Does reading this site count as legal advice?
It does not. These pages describe how Redfern works in general terms, and injury law, fee rules and limitation periods vary from one country or state to the next. Advice begins once a lawyer knows the facts of your accident and you have agreed terms.
Tell us what happened
A few details are enough for the first call. Within one working day we arrange it, or say if the claim is one we cannot take, so you have time to ask elsewhere.
- The first call costs nothing
- No fee agreement until you have read it in full
- Visits at home or in hospital if you cannot travel
Speak to the team
Calls are answered by the legal team in office hours. Messages left on Sunday are returned first thing Monday.
Reach Redfern
Ground floor office near the central bus station, with home and hospital visits up to 50 km away
Phone lines
| Monday to Friday | 8:00 to 19:00 |
| Saturday | 9:00 to 13:00 |
| Sunday | Messages answered on Monday |
If you cannot travel
After a serious injury, a lawyer comes to you at home or in hospital, within 50 km, for the first meeting and for reading any agreement together.
Ask for a visit