Weekly
a visit, from$64
- Full room checklist
- One deeper job in turn
- Linen changed when left out
The same cleaner, the same checklist, every week or fortnight
Neat Street Maids keeps homes in order on a steady rhythm. You meet your cleaner before the first visit, the checklist for each room is agreed with you, and your key lives in a locked cabinet with a number on its tag, never your address.
One cleaneron every visit, with cover named in advance
Signedchecklist for each room, left on the side
From $64a weekly visit of three hours, as an example
A cleaner who learns how your home works
Regular cleaning gets better with time, because the person doing it learns which shelf the children use as a stage and where the dog sheds most. That only happens when the same cleaner comes back, so we plan rounds around people rather than whoever happens to be on shift that day.
Before the first visit your cleaner walks round with you for twenty minutes, notes anything fragile and asks how you like things put back. When they take a holiday, we tell you who is covering at least a week ahead and hand over their notes for your home.
- Walk round with your cleaner before visit one
- Notes on your home kept for whoever covers
- Ask for a different cleaner at any time, no questions
The checklist your cleaner signs at the door
Every regular visit follows the same list, room by room, so nothing depends on memory. Anything marked as not in a regular visit can be booked as an extra or belongs to another trade.
| Room | Every visit | Not in a regular visit |
|---|---|---|
| Kitchen | Worktops, hob top, splashback and sink cleaned; outside of cupboards, fridge and appliances wiped; bins emptied and floor mopped | Inside the oven or fridge unless booked; washing up left from a party; defrosting a freezer |
| Bathrooms | Bath, shower, basin, toilet and taps cleaned and polished; mirror and tiles wiped; floor washed | Black mould in silicone, which needs resealing; descaling a heavily limed shower head |
| Bedrooms | Beds made, with linen changed when fresh sheets are left out; surfaces dusted; floors vacuumed | Laundry and ironing unless booked; sorting through drawers or wardrobes |
| Living areas | Dusting to arm height, cushions plumped, skirting boards spot cleaned, floors vacuumed or mopped | Moving heavy furniture; washing curtains or upholstery |
| Whole home | Light switches and door handles wiped, rubbish and recycling taken out, a short note left on anything we noticed | Outside windows, gardens, garages and lofts |
Each visit also carries one deeper job in turn, such as inside the microwave, the tops of door frames or the fridge shelves, so the whole home is covered over a month.
Pick a rhythm, then keep the same slot
Example prices, in US dollars, assume a home of up to three bedrooms with one bathroom. Your own price is confirmed after the walk round and stays fixed while the rhythm stays the same.
Fortnightly
a visit, from$72
- Full room checklist
- Extra time on kitchens and bathrooms
- Same cleaner on each visit
Every four weeks
a visit, from$88
- Full room checklist
- Two deeper jobs each visit
- Suits flats and tidy households
Starting clean
once, from$140
- Brings the home up to the regular standard
- Skirting boards and door frames done
- Needed if the home has not had a clean in a while
Each extra bathroom adds $12 to a visit. Skipped visits are not charged with seven days' notice; a visit cancelled on the day is charged at half the price, because your cleaner's round has already been planned.
Add to a visit, or ask another trade
Extras need a little more time, so ask for them when you request the slot or tell your cleaner a visit ahead. Prices are examples.
- Inside the oven, $45
- Inside the fridge, $20
- Ironing, $18 an hour
- A load washed and hung, $10
- Inside windows, $25
- Kitchen cupboards emptied and wiped, $30
- Balcony swept and table wiped, $12
- Linen changed on every bed, $8
Some work stays outside a maid service. We do not climb ladders above two steps, clear up after pests or flooding, handle sharps or bodily waste, or move furniture heavier than one person can lift safely. For those we will gladly point you to a specialist.
Keys, vetting and insurance, explained without the small print
Most clients are out when we clean, so trust has to be built into how we work. Keys are labelled with a number only and kept in a locked steel cabinet; each one is signed out on the morning of a visit and signed back that evening. Alarm codes are stored separately and only your own cleaner and the office manager can see them.
Every cleaner shows proof of identity and the right to work, gives two references we follow up, and goes through a background check where the law in their country allows one. We carry public liability insurance and cover for accidental damage, and we will send a summary of both before you sign up. What cover a cleaner must hold varies by country, so ask which rules apply in your area.
- Numbered key tags, never names or addresses
- References and identity checked before anyone starts
- Breakages reported the same day, in writing
Rooms on an ordinary Tuesday round
Homes that are lived in, kept steady by the same pair of hands each week.
Households on the Neat Street rounds (example reviews)
Our cleaner has been with us for two years and knows the house better than our relatives do. When she went on holiday, the office told us a week ahead who would cover and passed on her notes, so nothing changed.
The checklist on the hall table every other Thursday is a small thing, but it settled every doubt in the first month. The key tag carries a number only, which mattered a great deal to us.
A vase got knocked over and chipped. We had a message about it that afternoon, before we even got home, and the claim was sorted without any fuss at all.
Before your first regular visit
Do we need to be home when the cleaner comes?
Only for the walk round before the first visit. After that most clients leave a key with us or use a key safe, and your cleaner lets themselves in and locks up on the way out.
What happens when our cleaner is ill or on holiday?
We name the covering cleaner as early as we can, at least a week ahead for holidays, and hand over the notes for your home. If you would rather skip the visit, it is not charged.
Do you bring your own cleaning products and equipment?
Yes. Your cleaner brings cloths, mops, a vacuum and general cleaning products, all chosen to be gentle on most surfaces. If you prefer your own products, or have stone or wood that needs something particular, leave them out and we will use those.
How are cleaners chosen and checked?
Each one passes an interview and a trial clean, shows identity and the right to work, and gives two references that we follow up. Background checks are carried out where the law in their country allows, and the rules on what can be checked differ from place to place.
What if something is broken during a visit?
Your cleaner reports it to the office, and we tell you the same day in writing with a photo. Accidental damage is covered by our insurance, and we explain how a claim works before you sign up.
Can we change the rhythm later?
Yes. Move between weekly, fortnightly and every four weeks with two weeks' notice, and we keep the same cleaner where their round allows it.
Ask for a regular slot
Tell us about your home and the rhythm you have in mind. Within a working day the office comes back to you, naming a slot, the cleaner who would take it and a time for the walk round.
- No contract longer than the next visit
- Price confirmed after the walk round
Talk to the office
A real person answers the office line on weekdays and knows every round.
Phone or email
Homes in the inner districts and the leafy suburbs to the north and east
When we work
| Cleaning rounds | Mon to Fri, 08:00 to 18:00 |
| Saturday | Weekly clients, mornings |
| Office line | Weekdays 08:30 to 17:30 |
Already a client?
To skip a visit, swap a day or add an extra, call the office or reply to your last visit note.
Seven days' notice keeps a skipped visit off your bill.
Ask for a slot