Essentials
a user a month, from$35
- Helpdesk by phone and email
- Updates and security software kept current
- Nightly backups of files and email
- On site visits billed at $85 an hour
Office IT, looked after quietly every month
Helpdesk Harbour looks after laptops, email, backups and networks for offices of five to forty people, on a plain monthly plan per user. One named engineer learns your setup, and a short report each month shows what was done and what is coming up.
30 minutesto respond when nobody can work
From $35a user a month
Every montha backup restore, tested
- Offices of 5 to 40 people
- One named engineer
- Month to month, 30 days notice
- A plain report every month
Three monthly plans
Prices are per person who uses a computer, with a minimum of five. Every plan includes the helpdesk, updates, nightly backups and the monthly report.
Office
a user a month, from$55
- Everything in Essentials
- On site visits whenever they are needed
- Network, wifi and printer care
- New starters and leavers handled
- A review meeting every quarter
Office plus
a user a month, from$79
- Everything in Office
- Same day visits for urgent faults
- Two spare laptops ready to lend
- A full restore rehearsal twice a year
Plans run month to month and end with 30 days notice. Laptops and licences are bought at cost in your name, so they stay yours if you ever move on.
What we look after
The everyday machinery of an office, kept working and written down, whatever make of laptop or brand of router you already have.
Laptops and desktops
Set up for each person, kept updated and repaired under warranty where it applies. We say plainly when a machine is no longer worth fixing.
Email and shared files
Accounts, shared mailboxes, spam filtering and folder permissions, plus the move from an old provider when it is time to change.
Backups
Files and email copied every night to a separate location, with a sample restored each month to prove the copies work.
Network and wifi
Routers, switches and wifi kept updated, with the cabinet labelled so anyone can see what plugs into what.
Starters and leavers
Accounts and a laptop ready on the first morning, and access closed on the last afternoon, without anyone having to remember.
Printers, phones and the rest
Desk phones, printers, meeting room screens and the odd gadget nobody else wants to touch, all logged on the same helpdesk.
How quickly we pick things up
Every request is sorted by how much it stops people working. Times run within plan hours, and a response means an engineer working on it, not an automatic reply.
| How urgent | For example | Picked up within | Usually settled |
|---|---|---|---|
| Nobody can work | The office network or email is down for everyone | 30 minutes | The same day |
| One person cannot work | A laptop will not start or an account is locked | 1 working hour | Same or next working day |
| Something is not right | A slow laptop or a printer that keeps jamming | 4 working hours | Within two working days |
| A request | A new starter, extra software or a desk move | 1 working day | At a time you choose |
Faults outside plan hours are logged and picked up first thing, unless you are on Office plus and use the weekend urgent line.
Taking over from your old setup
Changing IT support is mostly paperwork. These four steps take about three weeks, and nothing is switched off while they happen.
Walk round
An engineer spends half a day in the office listing every laptop, account, router and backup.
Write it down
You receive a plain record of what you own, where it lives and who can reach what.
Tidy up
Old accounts are closed, updates applied and two step sign in turned on for every person.
Settle in
The helpdesk opens for your team and the first monthly report arrives four weeks later.
Backups we test, not just schedule
Each night your files and email are copied to a second location away from the office. Once a month an engineer restores a handful of files at random and records how long it took in your report.
So when a laptop is left on a train or a folder is deleted by accident, the copy is there and the time to bring it back is already known. It is ordinary housekeeping, done on a timetable, so nobody in the office has to think about it.
- Nightly copies kept for 90 days
- A sample restore every month
- Copies stored away from the office
- Results written into the monthly report
Offices on our books
Most have between five and forty people and nobody whose job is IT. These are the kinds of teams we look after today.
- Accountants
- Architects
- Charities
- Design studios
- Estate agents
- Law practices
- Therapy rooms
- Recruiters
- Property managers
- Engineering consultants
Bigger than forty people, or spread over several sites? Ask about a plan built around your offices.
A month on the job
Set ups, cabinets, reviews and the quieter fixes that keep an office running.
From the office managers (example reviews)
Our new starters used to wait a week for a laptop. Now everything is on the desk on their first morning, and leavers lose access the hour they go.
The monthly report is one page and actually readable. When a partner deleted a client folder, it was back within twenty minutes, as the report said it would be.
They took over from a provider who had left nothing written down, and within three weeks we had a list of every account and every password owner.
Asked before the walk round
Do we have to sign up for a year?
No. Plans run month to month and end with 30 days notice. If you leave, we hand over the written record of your setup and every admin account.
Can you look after the laptops we already have?
Yes, whatever the make. During the walk round we note which machines are worth keeping and which will cost more in repairs than a replacement.
What happens outside plan hours?
Requests are logged and picked up first thing next working day. Office plus clients also have a weekend line for faults that stop everyone working.
Will you need everyone's passwords?
No. We work through our own admin accounts, and each person keeps their own password. Two step sign in is turned on for everyone during the tidy up.
Who owns the accounts, licences and data?
You do. Licences and equipment are bought in your name at cost, and the admin accounts are registered to your business, not to us.
Do you sell computers and software?
We recommend what to buy and order it at cost if you like, but we take no commission, so the advice stays the same whoever supplies it.
Tell us about your office
A few details about your people and how IT is handled today are enough for a first call. We answer within one working day to arrange a call or book the walk round.
- The walk round comes with every quote
- A written price per user before you decide
- Nothing in your setup changes until you agree
Talk to the helpdesk team
Call during plan hours or email at any time. Clients reach the helpdesk on the same number and are put straight through to their engineer.
Helpdesk line
Offices across the city and in towns within 40 km; most fixes are done remotely
Plan hours
| Monday to Friday | 08:00 to 18:00 |
| Office plus clients | 07:00 to 20:00 on weekdays |
| Weekends | Urgent line for Office plus only |
Already on a plan?
Log a fault by phone or email and quote your office name. Your named engineer picks it up, or a colleague who has read your setup notes when your engineer is away.
Ask about a plan