Burst and split pipes
Isolated, cut out and repaired, or capped so the water can go back on while the right part is found.
Typical repairfrom $140
Burst pipe? A plumber answers, day and night
Burst pipes, leaks through ceilings and blocked drains, answered at any hour by a person rather than a machine. The call out price is given before the van sets off, and while you wait we talk you through turning off your water.
24 ha person on the phone
From $95weekday call out, as an example
Price firstbefore any work starts
Water coming through a ceiling or near sockets? Turn off the stopcock, keep away from wet electrics and call now.
Call nowTurn your water off while you wait
Most homes have a main stopcock where the supply pipe comes in. Finding it today, before anything goes wrong, saves a frantic search later.
Find the stopcock
Usually under the kitchen sink, near the front door or where the pipe enters the building. Flats may have one in a cupboard or a riser.
Turn it clockwise
Turn it until it stops, without forcing it. If it will not move, say so on the phone and we suggest the next valve to try.
Keep clear of electrics
If water is near sockets, lights or the fuse board, stay away. Switch off at the main switch only if you can reach it without touching water.
Drain and protect
Open the cold taps to empty the pipes, put bowls under drips and lift what you can off the wet floor.
Call out rates, as examples
A call out pays for the drive and half an hour of the plumber's time once they arrive. It depends on the time of day and how far the van travels, and the dispatcher tells you the exact figure before anyone sets off.
| When you call | Up to 10 km | 10 to 25 km |
|---|---|---|
| Weekdays, 08:00 to 18:00 | $95 | $120 |
| Evenings, 18:00 to 22:00 | $135 | $160 |
| Nights, 22:00 to 08:00 | $175 | $205 |
| Weekends and public holidays | $165 | $190 |
After that first half hour, labour is $28 for each further 15 minutes, and parts are priced before they are fitted. Beyond 25 km, the call out is quoted before the van leaves. These figures are examples: the price for your job is agreed on the phone and again on site before work starts.
What we come out for at any hour
Example labour prices after the call out. Every job is priced on site before anything is cut, opened or replaced.
Leaks through ceilings
The source traced from above, the leak stopped and the ceiling checked before anyone touches the light fitting.
Trace and stopfrom $120
Blocked toilets and drains
Cleared by hand or by machine, with a camera look down the pipe if the blockage keeps coming back.
Clearancefrom $110
No water at all
Checked from the stopcock to the meter, to find out whether the fault is inside your home or on the supply.
Diagnosisfrom $95
Overflowing tanks and cisterns
Fill valves and float valves replaced so tanks stop running into overflows, lofts and gutters.
Valvefrom $85
Leaking water heaters
The water side isolated and drained. Anything involving gas is left to an engineer registered for gas work where you live.
Make safefrom $95
Gas leaks are not plumbing jobs. If you smell gas, leave the building, avoid switches and flames, and call the gas emergency number for your country from outside.
What happens when the van pulls up
The plumber shows photo identification at the door, puts covers on their shoes and looks at the problem before naming a price. Nothing is cut, opened or replaced until you have agreed the cost on the job sheet.
If the full repair needs a part that is not on the van, the leak is made safe first so you have water and a dry floor tonight, and the return visit is booked before the plumber leaves.
- Photo identification at the door
- Price agreed before any work
- Photos of the damage for your records
- A written job sheet before we leave
Where the vans reach
Four vans are parked across the city overnight, so the nearest one is sent to you.
- City centre
- Riverside
- North hills
- Eastern estates
- Western suburbs
- Airport villages
- Old town
- University quarter
More than 25 km from the nearest van, the call out is quoted before anyone sets off. Arrival times depend on traffic and weather, and the dispatcher gives you an estimate on the phone.
Jobs from the last few nights
Most emergencies look like these: water where it should not be, at an hour nobody chose.
Calls we were glad to answer (example reviews)
Written as examples of what customers say after a night call out.
Water was pouring through the kitchen light at two in the morning. The dispatcher talked us through the stopcock before the van had even left.
The call out price on the phone was the same figure on the job sheet. The pipe was capped in forty minutes and fixed properly the next morning.
The toilet blocked on a public holiday with a house full of guests. The plumber arrived inside the estimate and left the bathroom cleaner than before.
Asked in the middle of the night
How soon can someone get here?
It depends on where the nearest van is, the hour and the traffic. The dispatcher gives you an estimate on the phone and rings again if it changes.
Will the price change once the plumber arrives?
The call out is fixed once it is agreed on the phone. The repair is priced on site before any work, and you can say no and pay only the call out.
What if the stopcock will not turn or cannot be found?
Do not force it. Say so on the phone: there may be another valve in the building or by the meter, and in some places the water supplier or the building manager can shut the supply.
Do you deal with gas leaks?
No. If you smell gas, leave the building, avoid switches and flames, and call the gas emergency number for your country from outside.
Can the job sheet go to an insurer?
Yes. You get a written job sheet and photos of the damage to send on. Whether a claim is accepted is a matter between you and your insurer.
Is the call out charged if the leak stops before the van arrives?
Cancel before the van sets off and nothing is charged. Once it is on the road, half the call out applies.
Not flooding right now? Send the details
For water coming in now, call rather than use this form. For leaks you have under control, slow drains or a stopcock you want checked, send the details and a dispatcher replies within two hours, day or night.
- Call out price before the van leaves
- Repair price agreed on site
- A written job sheet and photos
Reach the night desk
A dispatcher answers the phone at every hour and sends the nearest plumber from there.
Call or write
Four vans parked overnight around the city, reaching homes up to 25 km out
When we answer
| Phone | Every hour, every day |
| Call outs | Every hour, every day |
| Weekday planned work | 08:00 to 18:00 |
Before you ever need us
Find your stopcock today and check that it turns. On any visit, a plumber can label it and ease a stiff one at no extra charge.