Daytime
call out, from$95
- First 30 minutes on site included
- Then $28 for each 15 minutes
- Arrival window given on the call
Lights out, sparking or tripping? We answer day and night
An electrician picks up the phone at any hour, tells you what is safe to do while you wait, and gives you the call out rate before the van leaves. Every van carries breakers, sockets and cable, so many faults are put right on the same visit.
Any houran electrician answers the phone
$95daytime call out, 30 minutes on site
Rate firsttold to you before we set off
Burning smell, sparks or a socket too hot to touch? If the fuse board is dry and easy to reach, switch off the main switch. Never touch damaged wiring or anything wet. If there is fire, smoke or someone has had a shock, call your local emergency number before you call us.
Call nowWhat you are seeing, and what to do before we arrive
Your safety comes before any repair. These are the steps our electricians talk callers through on the phone. If a step would mean touching anything wet, warm or damaged, skip it and wait for us away from that room.
| What you notice | Safe to do now | What the electrician does |
|---|---|---|
| The whole home has gone dark | Look outside. If the street is dark too, call the local network operator. If only your home is out, check the main switch and the breakers | Tests the incoming supply and every circuit, and calls the network operator if the fault is on their side of the meter |
| One breaker or the RCD keeps tripping | Unplug everything on that circuit and reset it once. If it trips again straight away, leave it off | Tracks the fault to an appliance, a fitting or the cable, then repairs it or isolates it |
| A burning smell, a scorched socket or buzzing | Switch off at the main switch if the board is dry and easy to reach. Leave a hot or melted plug where it is | Makes the circuit dead, replaces the damaged fitting and checks the cable behind it for heat damage |
| Water dripping through a light or into a socket | Stop the water if you can, switch off at the main switch from a dry spot and keep out of the wet room | Isolates the wet circuits, dries and tests them, and reconnects only what passes |
| Flickering lights or a switch that feels warm | Turn that light off at its switch and carry on using the rest of the home | Checks the connections at the fitting and at the board, where loose terminals tend to show up |
| A cable or fitting left hanging after a storm or a fall | Keep people and pets well away, and switch off at the board if you can do it from a dry place | Makes it safe, photographs the damage for your insurer if you ask, and prices the permanent repair |
If someone has had an electric shock, do not touch them while they may still be in contact with the source. Switch the power off if you safely can, then call your local emergency number.
Call out rates, said out loud before we set off
One rate covers the drive to you and the first 30 minutes on site, and time after that runs in 15 minute blocks. The rates below are examples in US dollars. On the phone we read out the rate for the hour you are calling, and extra work only starts once you agree to it.
Evening and Saturday
call out, from$140
- First 30 minutes on site included
- Then $36 for each 15 minutes
- Parts priced before they are fitted
Night, Sunday and holidays
call out, from$190
- First 30 minutes on site included
- Then $45 for each 15 minutes
- Made safe tonight, finished by day if you prefer
Parts are added at the price we tell you before fitting them. When a full repair needs a part the van does not carry, we make the circuit safe, keep the rest of the home running where we can, and return at the daytime rate.
Faults we get called out for
Each van carries breakers, RCDs, sockets, switches, cable and test equipment, so plenty of these jobs are finished in one visit.
Power cut to one home
We trace the cause from the meter to the last circuit, whether it is a tripped main switch, a failed breaker or a fault on one ring.
Finding the causewithin the call out
RCD or breaker that keeps tripping
Repeated trips usually come from one appliance or one damp outdoor fitting. We find it by testing each circuit, then repair it or isolate it.
Fault foundwithin the call out
Burnt socket or switch
Scorched faceplates replaced, the terminals and cable behind them checked, and the whole circuit tested before it goes back on.
Socket replacedfrom $45 plus call out
Lights flickering or dead
Loose connections, failed fittings and blown lighting circuits, inside the home and out, including garden and security lights.
Fitting repairedfrom $40 plus call out
Water and storm damage
Circuits isolated, dried, tested and reconnected one by one, with a written note of what we found for your insurer.
Test and reportfrom $120 plus call out
Failed or burnt fuse board
A damaged board made safe the same night, then a replacement priced and fitted in daylight once you have agreed the cost.
Made safewithin the call out
Repair prices sit on top of the call out rate for the time of day you call.
From your call to the power back on
An electrician answers
No call centre in between. The person on the phone asks what you can see and tells you what is safe to do while you wait.
You hear the rate and a time
We give the call out rate for that hour and an arrival window, usually within 90 minutes inside our main area.
The fault is made safe
On arrival the faulty circuit is isolated and tested, so the rest of the home can come back on quickly.
The repair is priced
You hear the cost of the full repair before it starts. Say no, and you pay only the call out and the time already used.
Tested and written down
Repaired circuits are tested before we leave, and you receive a short note of what we found and what we did.
Shops, kitchens and clinics that cannot wait until Monday
A dead freezer bank or a dark shop floor costs money by the hour. Business customers can open an account with us, which keeps the site plan, the board locations and the keyholder list on file, so the electrician walks in already knowing the building.
We work around trading hours where the fault allows it, and we leave a written handover for whoever opens up in the morning.
- Site details kept on file for quicker visits
- Out of hours access arranged with your keyholder
- One invoice per visit, with the job notes attached
- Call outs for landlords and letting agents too
Recent nights on the job
A few call outs from the past month, photographed with the owners’ permission.
From people who called at odd hours (example reviews)
The kitchen sockets went with a bang at eleven at night. The electrician who answered told us to switch off at the board and stay out of the kitchen, read out the evening rate, and was at the door in under an hour.
Our walk in freezer lost power on a Sunday morning. The circuit was back on before the stock warmed up, and a written note for the insurer arrived the next day.
Water came through the bathroom light after the flat upstairs flooded. They isolated the wet circuits, left lights on in the rest of the flat and came back two days later to reconnect once it had all dried.
Before you pick up the phone
The whole street is dark. Is that a job for you?
Usually not. When the neighbours and the street lights are out too, the problem is on the network, and the local network operator is the one to call. If only your home is dark, or one circuit keeps tripping, call us.
Is it safe to keep resetting a breaker that trips?
Reset it once after unplugging everything on that circuit. If it trips again, leave it off and call, because a breaker that keeps tripping is protecting you from a real fault.
What does the call out rate cover?
The drive to you and the first 30 minutes on site, which is often enough to find the fault and make it safe. Time after that is charged in 15 minute blocks, and parts are priced before we fit them.
What is charged if you only make it safe tonight?
You pay the call out and any time used. The permanent repair is priced separately and can be booked in daylight at the daytime rate.
Are your electricians qualified and registered?
Every electrician we send holds the qualification and registration that the local rules require for this work. Those rules differ from country to country, so ask on the phone and we give you the details for the person coming to you.
Do you come out to rented homes?
Yes. Tenants can call us for an emergency, and we send the report to the landlord or agent if you give us their details. Anything beyond making safe waits for the landlord’s go ahead.
Not an emergency? Ask for a call back
Use this form for faults that can wait a few hours, such as a light that stopped working or a breaker that tripped once. An electrician rings you back to talk it through and give you the rate.
Anything sparking, smoking, hot or wet: call +44 20 7946 0201 now instead.
- The rate is given before a visit is booked
- Business accounts set up on request
- Landlord and agent details passed on if you ask
Reach the duty electrician
The phone is answered by an electrician at every hour. The office handles invoices and business accounts on weekdays.
Phone and email
Homes and businesses within about 25 km of the city centre
When we answer
| Phone line | Every hour, every day |
| Call outs | Day, evening and night |
| Office and invoices | Monday to Friday, 09:00 to 17:00 |
Where the vans go
Homes and businesses within about 25 km of the city centre. Further out, we tell you the extra travel time on the call, before anyone sets off.