Frequently Asked Questions

Find clear answers to the questions owners ask most often before they get in touch, so you can decide with confidence.

Preparing for a visit

What should I bring or prepare before a visit?

Please bring your pet's current food, any medication they take with clear instructions, their lead, collar or harness, and any favourite toy or bedding that helps them feel settled.

Do I need to tell you about my pet's health?

Yes. Please share any medical conditions, allergies, recent illnesses or behaviour concerns so we can plan safe, suitable care.

How should I prepare my pet beforehand?

Keep their routine as familiar as possible, and let us know about their usual feeding, walking and sleeping habits.

Enquiries and responses

How do I make an enquiry?

You can get in touch through our Contact Us page with your questions or details about your pet.

How quickly will you respond?

We aim to reply to every enquiry as promptly as we can. Please include your contact details so we can get back to you.

How do I book?

For details on what can be booked and how booking works, visit our booking page or get in touch with us directly.

Emergencies and out-of-hours

What happens in an emergency?

If your pet needs urgent attention, please let us know as soon as possible so we can advise on the next steps according to our policy.

Do you offer out-of-hours support?

Please contact us to confirm what out-of-hours arrangements apply to your booking.

What if I cannot be reached during care?

Please make sure we have an alternative contact and any authority to seek veterinary treatment recorded before your pet's care begins.

Caring for nervous, elderly or special-needs pets

Can you look after nervous pets?

Yes. Let us know what calms your pet and what tends to unsettle them, and we will take a gentle, patient approach.

Do you care for elderly pets?

Yes. Please tell us about any mobility limits, medication schedules or dietary needs so we can support them comfortably.

Can you care for pets with special needs?

Please share the details of your pet's needs when you enquire, and we will let you know whether we can provide the care they require.

Still have a question?

If your question isn't answered here, we are happy to help.

To learn more about the care we offer, visit our [Services](/services/) page. To read about the people behind Happy Paws Pet Care, visit our [About](/about/) page.