Will not start
Power jacks, chargers, failed drives and faulty boards traced to the real cause, not guessed at.
Diagnosis$49
Computers fixed, files kept safe
Laptop and desktop repairs, virus removal and data recovery, at our workshop in town or at your desk on a home visit. Book a drop off or a visit online, and every repair is priced before we start.
$49diagnosis
2 to 3 daysfor most repairs
90 daysrepair guarantee
- Your files stay private
- Most repairs in 2 to 3 days
- Price agreed before work starts
- Home visits across the city
Repairs we handle every week
Laptops, desktops and all in one computers from every major maker. Parts are priced for your exact model before we order them.
Laptop screen replacement
Cracked or flickering panels replaced with a matching screen, and the hinges checked while the lid is open.
Fittedfrom $129
Slow computer tune up
Startup programs trimmed, the drive and memory tested, and updates installed, so you know what was slowing it down.
Tune up$79
Virus and malware removal
Infections removed, browsers reset and security updates installed, with your documents and photos left where they were.
Removal$99
Battery, keyboard and charging port
Worn batteries, sticky keyboards and loose charging ports replaced with parts made for the model.
Fittedfrom $89
Drive and memory upgrades
A solid state drive with everything copied across is the biggest speed gain for most older machines.
With a 500 GB drivefrom $139
The $49 diagnosis comes off the repair price when you go ahead.
Data recovery, assessed first
Recovery is never certain, so every job starts with an assessment and a list of the files we can reach. If none of the files you need can be recovered, you pay only the $49 diagnosis.
Deleted or lost files
from$149
- Deleted files, a formatted drive or a drive that will not open
- Files checked before you pay
- Returned on a new drive you keep
Failing drive
from$349
- Drives that click, hang or run very slowly
- Copied sector by sector before recovery starts
- The original drive is never written to
Physical damage
from, quoted first$600
- Failed motors or heads, water and fire damage
- Opened only in a specialist clean room
- Quote agreed before the drive is opened
Stop using a computer that clicks or keeps locking up. Every hour a failing drive keeps running can lower the chance of getting files back.
Drop off or home visit?
Some jobs are best done at your desk, others on our bench. If you are unsure, book either one and we will tell you honestly when you call.
| Job | Best done | Why |
|---|---|---|
| Setting up a new computer and moving files across | Home visit | Your printer, wireless network and accounts are all in one place |
| Wireless, printer or email problems | Home visit | The fault often sits in the router or the settings, not the computer |
| Virus and pop up removal | Either | Quicker at the workshop, handier at home |
| Cracked screen, keyboard or battery | Drop off | Parts are ordered for the exact model |
| A computer that will not start | Drop off | Testing needs the bench and spare parts |
| Data recovery | Drop off | Failing drives are cloned on dedicated equipment |
How a repair works
Book a slot
Choose a drop off time or a home visit online, naming the computer and the fault in a sentence or two.
Diagnosis
Within one working day we find the cause and call with a fixed price. Nothing is repaired until you agree.
Repair and testing
Each repaired computer runs a long load test, so faults that appear once it warms up are caught on our bench.
Collect or we return
Pick it up at the counter or book a return visit, with a short written report of what was found and done.
Your files stay private
A computer holds family photos, bank statements and work, so every machine on our bench is treated as private. Nothing is copied off it unless the job is a recovery or a backup you asked for.
When a drive is replaced, the old one comes back to you. If you would rather not keep it, we wipe it and physically destroy it once you have agreed in writing.
- Only the folders the job needs are opened
- A temporary login instead of your password, if you prefer
- Recovered files handed over on a new drive, with our working copy wiped within 14 days
- Backups before risky work, at $39, only when you agree
What we work on
Machines running any of the common operating systems, old or new.
- Laptops
- Desktop towers
- All in one computers
- Gaming computers
- External drives
- Memory cards and USB sticks
- Home office printers
- Wireless routers
Phones, tablets and game consoles are outside what we repair. We are happy to suggest a specialist nearby.
Inside the workshop
Repairs are done on the bench in the arcade workshop, where every device is tagged and stored until it is collected.
From customers (example reviews)
The laptop started clicking the night before a thesis deadline. They cloned the drive first, then recovered every chapter and most of the photos.
One home visit sorted the office printer and two slow computers in an afternoon, and the technician explained exactly what had been slowing them down.
They said a new drive and more memory would cost far less than a new laptop. It starts in seconds now, and every old file is where it was.
Questions about repairs and data
Can every file be recovered?
No, and nobody can promise it. Success depends on how the drive failed and what happened afterwards, which is why we assess first and show you the list of recoverable files before the recovery is charged.
Do you need my password?
To test the computer properly we need to sign in. You can give us your password and change it after collection, or create a temporary account for us before you drop off.
Will a repair wipe my files?
Most repairs leave files untouched. When a job could put data at risk, such as reinstalling the operating system, we ask first and offer a backup for $39.
Is an older laptop worth repairing?
Often it is. A solid state drive and more memory can make a five year old laptop feel quick again. If the bill would pass half the cost of a similar new laptop, you hear that from us before any work begins.
How do home visits work?
A technician comes to your home or office within a two hour window, for a $45 call out fee inside the city. Visits suit set up, wireless trouble, virus removal and moving files, while hardware repairs come back to the workshop.
How is payment handled?
You pay us directly when you collect, or at the end of a home visit. Recoveries sent to the partner clean room take a deposit of half the quote.
Book a repair or a home visit
Pick a drop off slot at the workshop or a home visit window. We reply within the working day to confirm it, and the repair is priced after diagnosis, before any work.
- $49 diagnosis, deducted when you go ahead
- Files opened only where the job needs it
- Home visits within the city for $45
Visit the workshop
Drop offs and collections happen at the counter during opening hours. Collections need no appointment.
Reach us
Workshop in the old market arcade, with home visits across the city
Counter hours
| Monday to Friday | 09:00 to 18:00 |
| Saturday | 10:00 to 15:00 |
| Sunday | Closed |
Home visits
Technicians visit homes and offices anywhere in the city for a $45 call out fee. Outside the city, ask for the travel charge before booking.