Washing machine
call out, from$75
- Not draining, not spinning or leaking
- Door seals, pumps, belts and bearings
- Error codes read and cleared
Your washer, fridge or oven, fixed at home
Our technicians repair washing machines, fridges, ovens and dishwashers in your own kitchen, and the vans carry the parts that fail most often. Book a repair visit by appliance, pick a day and a two hour window, and the office confirms it by phone.
90 daysguarantee on parts and labour
2 hoursarrival window, chosen by you
6 daysof visits each week
- Vans stocked with the common parts
- Written price before any repair
- Two hour arrival windows
- Built in and standalone models
Book by appliance
Each call out covers the journey, the diagnosis and the first 30 minutes of labour. Parts and any extra time are priced in writing before the technician carries on.
Fridge
call out, from$85
- Warm inside or iced over at the back
- Fans, thermostats and door gaskets
- Sealed system work by certified technicians
Oven or cooktop
call out, from$75
- No heat, uneven heat or tripping power
- Elements, fans, thermostats and igniters
- Gas work only by gas qualified technicians
Dishwasher
call out, from$75
- Water left in the base or dirty dishes
- Pumps, filters, spray arms and door seals
- Built in units pulled out and refitted
Decide not to go ahead after the diagnosis and you pay the call out only. A booking can be moved or cancelled at no charge until two hours before the window starts.
Common faults and what they usually cost
Typical totals for the faults our technicians see most, with the call out, the part and the labour included. Your own price is confirmed in writing once the fault is found.
| What the appliance is doing | Usual cause | Typical total |
|---|---|---|
| Washer stops with water in the drum | Blocked pump filter or a failed drain pump | $95 to $190 |
| Washer roars on the spin | Worn drum bearings | $240 to $360 |
| Fridge warm, back wall iced over | Failed defrost heater, timer or sensor | $150 to $250 |
| Water pooling under the salad drawers | Blocked defrost drain | $95 to $130 |
| Oven fan turns but gives no heat | Burnt out fan element | $140 to $220 |
| Gas burner clicks but will not light | Worn igniter or a dirty burner cap | $110 to $180 |
| Dishwasher leaves water in the base | Blocked filter or a failed drain pump | $95 to $200 |
Integrated appliances take longer to pull out and refit, which can add up to 30 minutes of labour. We tell you before we start.
Repair or replace? A straight answer on the day
Most appliances are worth fixing for their first ten years, and many run well beyond that with a new pump or seal. When a repair would cost more than half the price of a comparable new machine, the technician says so before ordering anything, and you pay the call out only.
Parts for older models can take a few days to arrive. If that happens, the technician gives you the date and the full price, then books the return visit before leaving.
- The fault explained in plain words
- Repair price weighed against a new machine
- Part delivery dates given before you decide
How a repair visit works
Four stages from the booking to a tested machine, with one technician looking after the job.
Book by appliance
Choose the appliance, a day and a two hour window, and tell us the make, the model and what it is doing.
We confirm the slot
The office rings the same working day to confirm, or offers the nearest window that is still open.
Diagnosis and price
The technician finds the fault and writes down the price before any repair begins.
Fixed and tested
Once the part is fitted, the appliance runs a full test cycle before the technician packs up.
Safety on every job
Kitchen appliances bring water, electricity and sometimes gas together, so a few rules never bend. Rules for gas and refrigerant work vary by country, and our technicians keep to the local ones wherever a job takes them.
Power off before panels come off
Every appliance is isolated at the socket or the switch before work starts, and checked for electrical safety before it goes back into use.
Gas cookers and hobs
Gas appliances are only worked on by technicians qualified for gas work in the place where the job is done. When you book a gas repair, one of them is sent.
Refrigerant handled by certified hands
Sealed system repairs on fridges, such as a regas or a new compressor, are carried out only by technicians certified to handle refrigerant where that is required.
If you smell gas
Do not switch anything on or off. Open the windows, leave the house and call your gas emergency line or the local emergency number from outside.
A week of repairs
Seals, elements, pumps and filters: the jobs that fill most days on the vans.
From customers' kitchens (example reviews)
The washer stopped mid cycle with a full load inside. The technician came the next morning, pulled a sock out of the pump and showed us where the filter is for next time.
Told plainly that the old fridge was not worth a new compressor, and charged the call out only. That honesty is the reason the dishwasher went to them a month later.
The element was already on the van, so the oven was heating again within the hour and the birthday dinner went ahead as planned.
Questions before you book
Which makes do you repair?
Most major makes of washing machines, fridges, ovens and dishwashers, built in or standalone. Give us the make and model when you book, and we check that parts are available before the visit.
What if the appliance is not worth repairing?
You pay the call out only, which covers the journey, the diagnosis and the first 30 minutes. Nothing more is charged unless you ask us to go ahead.
Do you repair gas ovens and hobs?
Yes, through technicians qualified for gas work where the job is done. Who may work on a gas appliance differs from country to country, and we follow the local rules. If you smell gas, leave the house and call your gas emergency line or the local emergency number.
How long is a repair guaranteed?
Parts we fit and the labour to fit them are guaranteed for 90 days. If the same fault returns in that time, we come back and put it right at no charge.
What should be ready before the technician arrives?
Clear a little space in front of the appliance and empty it if you can. For a washer full of water, put towels down and leave the door shut; we drain it safely.
How is the repair paid for?
The technician hands over the invoice once the work is done, and you settle it with our office directly. A return visit for a part on order carries no second call out.
Book a repair visit
Choose the appliance, a day and a two hour window. The office rings the same working day to confirm the slot, or to offer the closest window that is still open.
- Written price before any repair
- 90 day guarantee on parts and labour
- Gas jobs sent to gas qualified technicians
Talk to the office
Bookings and questions are taken by phone during office hours, and emails get an answer the same working day.
Office hours
| Monday to Friday | 08:00 to 18:00 |
| Saturday | 09:00 to 14:00 |
| Sunday | Closed |
Where the vans go
Jobs beyond 30 km are taken on weekdays, with the extra travel quoted before the booking is confirmed. A parking space near the door helps the technician carry parts in.